RV
Riaan V
1 reviews | Active since Sept 2018
25 Nov 2020, 08:50
Vodacom stil taking my money after i ported my number - and struggling to resolve it
Ported my number and then they created a "ghost" number and kept on billing me on my old contract. Never delivered a new sim card, never contacted me, not even to ask why I am leaving after being a client for 24 years. I called the outsourced call centre and no one can resolve this.
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Vodacom's replyOfficial
25 Nov 2020, 10:39 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Nov 2020, 10:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team