FB
Frans B

1 reviews | Active since May 2025

01 Dec 2025, 08:46

Vodacom ****sters

I purchased a 30GB data bundle that is on promotion through the Vodapay app for R139 recurring on Saturday, 29 November 2025. They loaded a 5GB recurring WhatsApp ticket. I spoke to a consultant on the Vodapay app, Mpho, and he advised that I must make sure I select the correct options when buying, which is quite an *********** thing to say, as the two items are quite far from each other. I purchased another 30GB package today, 1 December 2025, after I spoke to Mpho, and I took screenshots. On the screenshot, it clearly states thank you, Frans, and it lists the 30 GB bundle, but it loaded 1000 minutes recurring talk time. I then chatted to Reservaldo Magule on the Vodapay app again, and he advised that he will be logging a service request, and I will receive an sms. Still nothing. I then chatted to I want both of these incorrect items removed from my account.

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2025, 10:22
Official
  Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team