LM
LINDI M
1 reviews | Active since Nov 2014
19 Jul 2023, 10:19
VODACOM - *****STERS
Someone open a contract under my name - I was made aware of this when the stop order went of my bank account on Friday 14 July 2023. I've been to the vodacom branch in menlyn who could not assist me. They only flagged the account. They contacted vodacom direct who confirmed that they will phone me on Monday 17 July with feedback. Up to date I am still waiting on feedback. I again phoned vodacom today who again could not assist me. This is horrific as Vodacom has all my personal info as well as my bank account particulars. I am considering to cancel my package in total and go somewehere else.
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Replies (2)
Vodacom's replyOfficial
19 Jul 2023, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2023, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jul 2023, 12:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2023, 12:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Best regards,