1 reviews | Active since Jul 2013
Vodacom *****sters
I was called for an upgrade in July. I had a top up plan, 100min 10GB paying just 221. I was called to upgrade to 40Gb And still have the 100min. Which would than cost me 242. I dodnt mind. It was only 20 extra. Only to now find out, my 100in was cancelled. I was only getting a data sim only. The sales person was just a **** and *****ster. Vodacom is that what you teach your employees? Being dishonest and lie to clients. I now called the call center spoke to an advisor, shumbuzo maseko. Sounds like he just started yesterday. Asked to speak to a manager, ***ane. Asked for the call recording. So I can expose you guys. They say I need to call another department. Because I wasn't getting anywhere, I asked them to rather change it to my old price plan. I was told by the manager, the prices have changed and it's now double to what I was paying. Vodacom what a circus you guys run. I want what I had for the same price. Your company and employee are *****sters. I want your GM or director to call me. There are business morals and ethics, which you dont follow. You will be exposed. Btw i want that call recording so I can share this on social media about the ***** that happens in your company.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I called your call centre today, i was told it would be fixed. still nothing. i called back, i asked the consultant to speak to a manager. A zolile came on the line. i asked if was the manager or not. he bypassed the question. furious at this point, i asked him again, he says his a consultant. Then the ASS**LE blind transfers me to an upgrades department. I WILL BE WAITING..........
I called your call centre today, i was told it would be fixed. still nothing. i called back, i asked the consultant to speak to a manager. A zolile came on the line. i asked if was the manager or not. he bypassed the question. furious at this point, i asked him again, he says his a consultant. Then the ASS**LE blind transfers me to an upgrades department. I WILL BE WAITING..........
Vodacom Consumer Website Team
Vodacom Consumer Website Team
