aS
anviek S

1 reviews | Active since Jul 2013

08 Oct 2025, 12:41

Vodacom *****sters

I was called for an upgrade in July. I had a top up plan, 100min 10GB paying just 221. I was called to upgrade to 40Gb And still have the 100min. Which would than cost me 242. I dodnt mind. It was only 20 extra. Only to now find out, my 100in was cancelled. I was only getting a data sim only. The sales person was just a **** and *****ster. Vodacom is that what you teach your employees? Being dishonest and lie to clients. I now called the call center spoke to an advisor, shumbuzo maseko. Sounds like he just started yesterday. Asked to speak to a manager, ***ane. Asked for the call recording. So I can expose you guys. They say I need to call another department. Because I wasn't getting anywhere, I asked them to rather change it to my old price plan. I was told by the manager, the prices have changed and it's now double to what I was paying. Vodacom what a circus you guys run. I want what I had for the same price. Your company and employee are *****sters. I want your GM or director to call me. There are business morals and ethics, which you dont follow. You will be exposed. Btw i want that call recording so I can share this on social media about the ***** that happens in your company.

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Replies (3)
Vodacom
Vodacom's reply08 Oct 2025, 13:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
aS
anviek S's update03 Nov 2025, 16:55
Reviewer Update
How can you guys F++K this up again!!!! My problem is not resolved. I was **** to AGAIN.
I called your call centre today, i was told it would be fixed. still nothing. i called back, i asked the consultant to speak to a manager. A zolile came on the line. i asked if was the manager or not. he bypassed the question. furious at this point, i asked him again, he says his a consultant. Then the ASS**LE blind transfers me to an upgrades department. I WILL BE WAITING..........
Vodacom
Vodacom's reply04 Nov 2025, 12:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards
 Vodacom Consumer Website Team