VODACOM STEP UP YOUR CUSTOMER SERVICE!!

I am not sure if anyone else has been seeing this constant content services charges on their Vodacom bill. I have been seeing this on my bill for the last few months since last year July. I keep calling and the agent organizes a refund but no root cause. No one even calls back I need to keep calling. This has been happening each month. I'm so scared that I keep signing into the app to make sure I'm not charged. Customers should not have to go through this. Last year December the same thing happened, they gave me a double refund and no one explained what happened. Now, January I called in again as again there is a charge for this content services, I called in twice and both agents agreed to do the refund. I called in today as no refund reflected yet, the agent tells me that they refunded it as airtime which no one asked me about. She then tells me January I received a double refund which should cover this charges. I explained that this does not make sense and she explained that someone should have explained to me that double the refund covers this and that is their fault but I am liable to pay my bill of R1267. They have no empathy or sympathy towards the situation, I asked for compensation and she said no they can offer a payment arrangement. If it wasn't my contract I am still in I would leave after 17 years.