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Kate C

1 reviews | Active since Jun 2018

07 Feb 2019, 09:59

Vodacom steer clear of this company, it is just another Telkom!

We are moving our corporate account away from Vodacom due to exceptionally poor service levels - it takes ages to get anything resolved with their call center. As the account holder when I request any changes, I have to email on letterhead with my ID, however they allow my staff to phone in and make changes to the contracts over the phone. On top of that every time I query the additional charges no-one gets back to me. I have emailed and phoned in numerous times, even had a manager contact me, he said he would look into my issues and I never heard from him again. Now that our contracts are coming up for renewal I have looked in the market place and now see how expensive Vodacom are. MTN are offering similar contracts at half the price. Perhaps their service levels will be just as poor but at least they will be half the price.

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Replies (3)
Vodacom
Vodacom's reply07 Feb 2019, 11:03
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Feb 2019, 13:16
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team
KC
Kate C's update08 Mar 2019, 17:36
Reviewer Update
Please note that a lady did phone me in relation to my above complaint. I told her again what the problem had been (this must be about the 7th person I have explained the issues to). She said she would look into the issues but never came back to me. It has been 2-3 weeks since her call, so I doubt anyone ever followed up. Again dreadful service by Vodacom. We are definitely moving our Corporate account as even your complaints department are useless.