hC
heidi C

1 reviews | Active since Jun 2016

10 Jun 2016, 09:17

vodacom steels money from pensioner with dementia

<p>there telly sales harras my father with a new contract, ***. i did stop that with in two days, it all happened in Feb 2016. i beg them to collect the new tablet/phone, only after i threathens to keep the phone and revers al debit order they collect the phone end of April 2016. and thanks to the post office and its poor sevice i did not received any bills nor bank statements. only when going to the bank in june it was discover that vodacom stole R1792.32 from my dad's account on 31 May 2016, claiming it's a pre-muture cancellation fees for the contract, and now passing the backet from one department to a nother </p>

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2016, 10:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team