Vodacom steels money

Vodacom's recent unauthorized deductions from my bank account have intensified my frustration with their services. Despite attempting to address the issue through online chat, I was repeatedly directed back to email and the chat bot. Unfortunately, the customer care email has been replaced by the bot, leaving me in a loop. Furthermore, I was instructed to communicate via WhatsApp, which is inaccessible to non-Vodacom clients like myself. Adding to the frustration, the phone support line offered no assistance after a 48-minute wait. To compound matters, I was directed to their cancellation department via email, despite not having initiated any requests. This series of inconveniences raises the question: how much more of my time and money must be consumed dealing with this incompetence?