hC
heidi C

1 reviews | Active since Jun 2016

30 Apr 2020, 10:48

Vodacom steels data

I complained about vodacom who steels data. On 30 April a very rude consultant from vodacom phone me regarding the complaint, he phoned from *** and claims that i must prove on date and sms received about the 30 day data that i claim is depleted within 5 to 7 days. I don't have the sms anymore but cloud trake the days that i purchased the data from my cheque account. On 4 April R99 i gig for 30 days. 14 April 1 gig. 24 April 1 gig again. I made sure i don't whach videos nor download or upgrade any thing on my phone. Within 5 to 7 days i get a sms from vodacom saying my 1 gig is finished. The rude consultant told me alot of people complain about the same problem and they as vodacome need dates ect to investigate this if their is a problem from their side. Just his remark in saying alot of people complaining about the same as i do cleary state their is a big problem.

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Replies (2)
Vodacom
Vodacom's reply30 Apr 2020, 11:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 May 2020, 12:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided, your query has now been resolved. Regards Consumer Website Team

Best regards,