WR
Westley R
1 reviews | Active since Jul 2011
30 Nov 2022, 09:18
Vodacom Steels Again
Vodacom opened a third contract in my name and has been charging me R60 a month on top of my other 2 contracts against my knowledge since 2019. This i found out today? Unbelievable, theft is the only word i have. Call centre said there is nothing they can do about it as it was an unknown individual who did it on my ID number in a store which has now closed down. In the call centre's words, suck up the loss!
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Replies (2)
Vodacom's replyOfficial
30 Nov 2022, 09:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2022, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2022, 13:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevant team on the 30-11-2022 and was assisted with your query. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 13:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevant team on the 30-11-2022 and was assisted with your query. Regards Consumer Website Team
Best regards,