SP
Sarah P
1 reviews | Active since Mar 2021
10 Mar 2021, 15:16
VODACOM STEELS
I have paid my contract per eft and vodacom have debit order my account. I phoned on 25feb regarding the refund they said I would recieve full refund on 8th of march an amount of R1394.98 I have phoned them 6times and went to vodacom shop twice. No payment have been recieved. And they allready took an payment for next month. They are ******! Im a single mom and need the R1394.98 In order to get thru the month. I still have not recieved any refund and no superviser have phoned or followed op as I have requested
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Replies (2)
Vodacom's replyOfficial
10 Mar 2021, 19:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2021, 19:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2021, 09:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
We received your proof of payment and submitted the refund request to our accounts team. The standard refund turnaround is 5 – 14 working days, however we have requested that our team try and prioritize the refund.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
We received your proof of payment and submitted the refund request to our accounts team. The standard refund turnaround is 5 – 14 working days, however we have requested that our team try and prioritize the refund.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2021, 09:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
We received your proof of payment and submitted the refund request to our accounts team. The standard refund turnaround is 5 – 14 working days, however we have requested that our team try and prioritize the refund.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
We received your proof of payment and submitted the refund request to our accounts team. The standard refund turnaround is 5 – 14 working days, however we have requested that our team try and prioritize the refund.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,