SS
Samantha S

1 reviews | Active since Mar 2018

03 Nov 2021, 22:16

Vodacom steeling my Money!!

Steeling my money..have no choice but to take legal actions now.

From the time i started this contract until August 2021 my monthly premium was R229.For September and October im paying R314 pm woth out any valid reason or explanation.

At first i was told this is insurance monies as i joint insurance.I said ***? WHEN,HOW,WHO,WHY and WHAT.

I hold on for hours,Just for the insurance department to tell me they dont know what i am talking about as there are no insurance linked tk my account.They said i must call 136 again as they need to answer me.

Vodacom please dont steel my money,steeling is a ******** offence and i will lay charges.

Please call me on *** or *** The number in question is ***

Please call me with a valid reason as i promise you will paymuch more than what you are steeling from me!!!

Mrs Stride

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2021, 07:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team