1 reviews | Active since Dec 2013
Vodacom Steeling from People
<p>I got 4 Vodacom Accounts. For reasons I have fallen behind on my account. I then phoned vadacom accounts last month trying to make arrange ments. My services was cut. I can't make any outgoing calls. This month I got the bill and another months invoice was attached. I got a call from a women Yesterday, I asked her. You cut the service aggreement. How can you still bill me for something I don't have. She said I'm binded in a 2 year contract.</p> <p>What I don't understand is, you cut the service. But still bills me for paying this. That I don't have. I phoned in this morning asking why can't you freez the account. The account will still run for 24 months. But let me atleast get a change to get up to date. The gentlemen I've spoken to in the accounts department, told me. That this amount will get more by month end. I can't even receive calls on my phone anymore. The gentlemen explained to me that I'm getting billed one month behind. So this month end I'm getting billed for something thats not even there. I can't receive calls or make any calls. Though the number actually belongs to me. Not Vodacom. I asked for tha account to be frozen so I can get up to date with my arrears account. The main reason I got to fallen behind, where I got billed since December for an number that was cancelled October last year alreay. I still got billed for this. They only rectified this 3 months ago. At that stage I wanted to them to phone me for the amount in arrears. To explain to them why are they billing me for something I've cancelled. The second month Vodacom didn't even deducted my account. I didn't even know I needed to pay this EFT. My line was cut for making out going calls. Thats when I phoned Vodacom asking them Why is this. I still wasn't ably to pay the arrears amount. Today I can't even receive calls. Thats when I phoned and ask, why can we freez the account so I can get up to date. I'm still getting billed, by this month end. For something I can't use. So Vodacom can take 4 months off money for a number that's not in use anymore. You fall behind with your account. 3 Months, and they blocked your number. You can't use your phone at all, but still getting billed for this. I didn't ask to forget about the arrear amount. I've asked give me time to get up to date. How can you still bill me if there's no service? How can Vodacom Cut all my service (Incoming Calls) for something that doesn't even belong to them? The number belongs to me. I've paid for the sim Card. And then I was told, if I don't pay the full amount by this month end. MY number will be deleted from the vodacom Network. So please tell me. What happens If I decide not to pay at all? I'm not getting a service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As per communication to you, our Collections division has been in contact with you.
Regards
TS
Consumer Website team
Dear Customer,
As per communication to you, our Collections division has been in contact with you.
Regards
TS
Consumer Website team
