Vodacom steeling from clients

<p>Vodacom SA has the worst service ever</p> <p>1), Month one I get a cell phone account of R5000 with more than 40 G data being used on an account that has been dormant for more that 12 months , After i have contacted them and stated the issue the amount is still debited of my account and I am at a loss of more than R3000 on my usual monthly account - Their replay - your sim has been cloned - I have the sim in my possesion and no one had acces to it except me- Their responce again sorry sir you have to prove its not you that used it. Surely they can see its not me or the device that is registered in my name - </p> <p>2 Vodacom sends me Feb 18 an SMS with the following words</p> <p>confirm your bonus upgrade R7 a day and R6000 - </p> <p>Obviously phoned them afterwards and surprize a bill of R7500 - after plenty of calls and lots of promises I the client needs to pay the account and then they will pay me back. I have still free data and free minutes on my account for Feb how does this work ??? They have logged a inquiry with no one getting back to me , who must fork out that money me? for services not used - so that is now more than R10 000 , where will this stop!! I have been a loyal customer for more than long enough spending plenty of money with you</p> <p>Vodacom you are *****ing from your clients</p> <p> </p> <p>Yours truly </p> <p>Andrew Nel</p>