JW
Juan W
1 reviews | Active since Feb 2014
26 Jan 2024, 09:02
Vodacom steeling
Deactivating a sim card after 114 days with money on the Sim, terms says 120 days. Vodacom steeling form us. Calling the Call center agents can't help all is just gone. How is this acceptable to steel money and deactivating sim cards and not following their own policy. Now the number is also lost.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Jan 2024, 09:54 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2024, 09:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jan 2024, 21:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you have been in contact with the relevant team and was advised accordingly with regards to your query. Please be advised that An Inactivity Rule applies to all Vodacom Prepaid Price plans as per business ruling. This means that when an number has been inactive for consecutive days, that number will be deleted. Customers who have been inactive will be placed in Admin Lock Status. During this time the customer will not be able to recharge, make or receive calls or send SMS's, at the end of the Admin Lock period the number will be deleted. Activity is defined as: Making or receiving calls, SMS’s, USSD, GPRS etc, This includes calls to voicemail (121) and the recharge service (100) and excludes calls to 111, 114, 1082, 199, 155, 112 Any bundles or airtime on that number will be forfeited.
Regards,
Vodacom Consumer Website Team
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2024, 21:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you have been in contact with the relevant team and was advised accordingly with regards to your query. Please be advised that An Inactivity Rule applies to all Vodacom Prepaid Price plans as per business ruling. This means that when an number has been inactive for consecutive days, that number will be deleted. Customers who have been inactive will be placed in Admin Lock Status. During this time the customer will not be able to recharge, make or receive calls or send SMS's, at the end of the Admin Lock period the number will be deleted. Activity is defined as: Making or receiving calls, SMS’s, USSD, GPRS etc, This includes calls to voicemail (121) and the recharge service (100) and excludes calls to 111, 114, 1082, 199, 155, 112 Any bundles or airtime on that number will be forfeited.
Regards,
Vodacom Consumer Website Team
Regards,
Vodacom Consumer Website Team
Best regards,
JW
Juan W's updateReviewer Update
27 Jan 2024, 05:49The point is the rules was not app****. The rule is 120 days the sim was cancelled after 114 days with all the money on the card. It is steeling and not applying to Vocacoms
Own rules. The team that I dealt with con’t help either.
Own rules. The team that I dealt with con’t help either.
JW
Juan W's update27 Jan 2024, 05:49
Reviewer Update
The point is the rules was not app****. The rule is 120 days the sim was cancelled after 114 days with all the money on the card. It is steeling and not applying to Vocacoms
Own rules. The team that I dealt with con’t help either.
Own rules. The team that I dealt with con’t help either.
JW
Juan W's updateReviewer Update
27 Jan 2024, 05:52The message above says some will call nobody called just got an sms that the ticket has been closed. No communication. Just closing stuff without any result.
Dear Vodacom Customer. Your service ticket with reference number EC-1TDQ-1HRJV0 has been closed. Thank you Vodacom.
At 21:18 at night.
Dear Vodacom Customer. Your service ticket with reference number EC-1TDQ-1HRJV0 has been closed. Thank you Vodacom.
At 21:18 at night.
JW
Juan W's update27 Jan 2024, 05:52
Reviewer Update
The message above says some will call nobody called just got an sms that the ticket has been closed. No communication. Just closing stuff without any result.
Dear Vodacom Customer. Your service ticket with reference number EC-1TDQ-1HRJV0 has been closed. Thank you Vodacom.
At 21:18 at night.
Dear Vodacom Customer. Your service ticket with reference number EC-1TDQ-1HRJV0 has been closed. Thank you Vodacom.
At 21:18 at night.