PJ
Petrus J

1 reviews | Active since Apr 2017

26 Oct 2017, 21:02

Vodacom steel our data

As you have Data on your phone it is going slow, but the moment when you buy EXTRA Data it is GOING fast WHY??? I bought 1 gig and in 12 hours it is gone, that is bull****, I am due for an upgrade but I will not do it, I will cancel my Contract. Now the call center want to tell me it is the way how I use my internet, I tell you it is a lie. I am on internet everyday and never check videos and as I use 1 GIG a day I will go to an cheaper service provider, then I must get 30 GIG a month. Never but never I use all my Data but the pass few Month my Data disappear like hell. Something is not wright at Vodacom

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2017, 06:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Oct 2017, 09:10
Official

Good day Petrus,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian