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carmela D

1 reviews | Active since Oct 2011

20 Apr 2022, 07:56

Vodacom *****s your money and threatens to blacklist you if you don't pay even if you can proof you dont have their produckt

Im may it will be 2 years ago that one of your consultants Dubes004 or Dube 5004 contacted me from vodacom direct, he then told me that i had to move from my current contract to the new one as it was now no longer going to be operational because vodacom was changing it. I said no thank you im not changing and you mr. Dube said i had no other choice but not to worry I WON'T BE PAYING EXTRA! you then sent me a new simcard that i signed for only to find out you charged me a 2nd handset i never received and is not even operational. I have since then when lock down lifted called, went to shops had police avedavids drawn up and sent to you with absolutely ZERO help from vodacom, if i stop paying i get a bad credit record but you have now ****** almost 2 years of money from me!!! I WANT THIS SUPPOSEDLY NON ACTIVE CONTRACT FIXED AND REMOVED AND MY CURRENT ONE CANCELED! PAY ME MY MONEY BACK THAT YOU STOLE!

0
Replies (2)
Vodacom
Vodacom's reply20 Apr 2022, 11:03
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
cD
carmela D's update20 Apr 2022, 14:10
Reviewer Update
Im not even holding my breath, as mentioned 2 years and counting....