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Marius S

1 reviews | Active since May 2019

10 Jan 2022, 12:50

Vodacom *****s your money

This is the second review I had to post relating to a complaint I logged with Vodacom a week ago. Vodacom completely ignores my payment and then proceeds to charge me double for the same account. They respond to my email by requesting details they already have and only to argue with me that my details are incorrect even though they keep changing the exact same account each amd every month. I have no formally proceeded with ******** charges and to file a formal complaint with the ombudsman. I will also close all my accounts with Vodacom since it has become clear that they do not care about customer service.

0
Replies (3)
Vodacom
Vodacom's reply10 Jan 2022, 14:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MS
Marius S's update12 Jan 2022, 20:59
Reviewer Update
Again you have made no attempt to refund my money. How do you even justify this? You have been made aware multiple times and even confirmed that you will do a refund and then did nothing further. You are ******* and a sorry excuse of a company. You have absolutely no shame.
MS
Marius S's update18 Jan 2022, 09:59
Reviewer Update
And still I am waiting