Vodacom *****s your Money!

BEWARE!!! Vodacom *****s money right from under your nose!!!

I have been a loyal customer to Vodacom for the past 10+ years and this is how they repay me.

In 2017 I took out an extra phone contract for which I paid R395 pm. I did not take a device with the contract, as I already had a device. I only upgraded the data / airtime portion. I have been paying R395 pm for the past two years, until Vodacom decided they want to increase my installment (without notifying me) to R799, at the end of June 2019. When I queried this today with the accounts department, the lady advised that the "back office" said there is nothing they can do about it, as I was on a promotional package (whatever that means) which I was also not informed that this was the case. I have been paying R300 extra for the past two months, because Vodacom does not have the audacity to notify their customers on changes and just take their money.

Why did Vodacom not notify me about the increase? Why can they just say so easily that it is not their problem and there is nothing they can do about it? Is that the type of service they want to give their customers.. their LOYAL CUSTOMERS!!!!!!!

Thanks Vodacom for your horrible service. I will move my contracts to another service provider.