Vodacom *****s your money

I have bought 7GB of data that vodacom has added the amount in Rands to my bill, but they have still not given me the data. Which is pathetic how can you take the money from a paying customer but not give the goods that is *****ing according to the law of south africa. So Vodacom if i do not get feedback from you guys i will be taking further steps. I have proof of all purchases and balances.