1 reviews | Active since Sept 2017
Vodacom *****s your money!!!
I bought a 1gig data bundle on the 22nd September and received an sms conforming I bought the data bundle. To my surprise on the 26th September I received notification I had zero data out of bundle rates apply. I bought another 1gig data bundle. To my dismay the data still doesn’t reflect I have another message confirming the transaction!I have logged this with Vodacom and eventually the gifted me 1gig of data. The problem now is I have bought 2 gigs of data for R300 and I have nothing to show for it. Vodacom says oh you’re in a queue! Vodacom has literally ****** my money and of course they don’t care about making the customer wait. I want my money refunded back to me and my account corrected!!! If I don’t have the data you shouldn’t have my money!!!! Shocking customer service!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
