KE
Kerry E

1 reviews | Active since Sept 2017

27 Sept 2017, 20:09

Vodacom *****s your money!!!

I bought a 1gig data bundle on the 22nd September and received an sms conforming I bought the data bundle. To my surprise on the 26th September I received notification I had zero data out of bundle rates apply. I bought another 1gig data bundle. To my dismay the data still doesn’t reflect I have another message confirming the transaction!I have logged this with Vodacom and eventually the gifted me 1gig of data. The problem now is I have bought 2 gigs of data for R300 and I have nothing to show for it. Vodacom says oh you’re in a queue! Vodacom has literally ****** my money and of course they don’t care about making the customer wait. I want my money refunded back to me and my account corrected!!! If I don’t have the data you shouldn’t have my money!!!! Shocking customer service!

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2017, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team