AS
Alain S

1 reviews | Active since Mar 2009

06 Mar 2018, 14:24

Vodacom *****s your airtime balance to pay for data when your data expires !!

Just want to warn everyone that if your data expires Vodacom will ***** your airtime balance to "pay for data". I pay R 99 for 500 megs which I use in a month. My data expired @ 7.50 am (got a SMS from Vodacom) this morning and within 15 minutes Vodacom used my R 58 airtime for my data. So now I use almost 2/3 of monthly data in 15 minutes ? It does not make sense at all as I was driving and did not receive any data messages because my data had "expired". According to Vodacom Customer Service that is what they do. I received R 50 airtime from Vodacom after complaining. I am going to lodge a complaint with ICASA about this matter as well.

0
Replies (5)
Vodacom
Vodacom's reply06 Mar 2018, 16:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 13:29
Official

Good Day Alain,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number in question.

Regards
RO

AS
Alain S's update07 Mar 2018, 14:25
Reviewer Update
The reply is a joke and I am trying to get hold of you !
AS
Alain S's update14 Mar 2018, 09:02
Reviewer Update
Any news ????? Vodacom ref 1- ********** ********** - 7 March 2018
AS
Alain S's update14 Mar 2018, 16:44
Reviewer Update
Any news Vodacom ??????