IS
Ida S

1 reviews | Active since Mar 2012

10 Jan 2019, 13:10

Vodacom *****s via debit order

During October 2018, I cancelled my 3G account and ported my cellphone number to another service provider but Vodacom still collects premiums from me monthly for the full amount owed for both accounts, although both contracts were at the end of their term when they were cancelled. When I try and phone the call center I get caught in the endless loop of press this for this or transferred from one wrong call center agent to the next wrong call center agent or I just get cut off. In the meantime I am now R 710 per month x 2 months into the gutter with call costs and still no resolution. And then Vodacom still asks why I have moved to another service provider.

0
Replies (2)
Vodacom
Vodacom's reply10 Jan 2019, 13:23
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
IS
Ida S's update18 Jan 2019, 15:35
Reviewer Update
Nobody has called me as yet. Issue still exists. I phoned Vodacom, cancelled the numbers and Vodacom just created new cellphone numbers and kept charging me. I am waiting to receive a contact from Vodacom