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Dirk P
1 reviews | Active since Jan 2019
10 Jan 2019, 15:08
Vodacom *****s through debit order
After opening a Top Up account in September which was supposed to cost me R 279 per month, Vodacom deducted more that R 8000 from my account end of December via debit order. It has been more that two weeks now since I first laid my complaint with them and nothing has yet been done or communicated or when I will be reimbursed. It has been an absolutely terrible experience trying to deal with them and to try and get my money back from them.
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Vodacom's replyOfficial
10 Jan 2019, 15:17 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2019, 15:17
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Dirk P's updateReviewer Update
28 Feb 2019, 07:58Oops, Vodacom did it again! This time R 9 683 ****** from my account.
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Dirk P's update28 Feb 2019, 07:58
Reviewer Update
Oops, Vodacom did it again! This time R 9 683 ****** from my account.