AB
Astrin B

1 reviews | Active since Mar 2018

10 Jul 2021, 17:35

Vodacom *****s R3 airtime for 10mb data bundle.

After I posted a review a week ago about the unauthorized R3 for 10mb data bundle they continously deduct from my airtime without my permission. Vodacom rep**** twice with an automatic text that they will contact me..they never did. I went to Vodacom Canal walk on 3 July 2021 where two sales people deactivated and cancelled the bundle. Two days later AGAIN Vodacom deducts R3 from my airtime for 10mb data. I am livid as they continue *****ing my airtime!!!! Deactivation option does NOT allow you to really deactivate or cancel. Vodacom must stop *****ing from us!!!! This is unacceptable.

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2021, 11:35
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team