GB
Gerhard B

1 reviews | Active since Nov 2009

19 May 2015, 15:23

Vodacom *****s R1400, refuses refund. Harasses me

Vodacom stole R1300 from my account since October 2014. For a WASP service that even the ********* agreed to refund since it was non existent, this hasnt happened. Vodacom has refused to help, they just referred me to some other company who referred me to 3 other companies (WASPA, Opera, Alliance or something).<br> <br> So obviously I reversed my debit order as Vodacom kept *****ing from me and refused to stop it, 20 emails+ and phone calls to their customer care has achieved nothing, their staff is completely *********** and useless. They dedicated a 'single point of contact', never heard from the guy. <br> <br> However once YOU owe them money (the ones they stole) they managed to phone me 9 times in 24 hour period to collect the money, not stop *****ing from me. The 'proof ' they claim to provide is not even for the dates.<br> <br> I am now filling ******** charges against Shameel Josub for his idiotic running of a ******** enterprise and continued theft, since Vodacom obviously gets their 50% (i`m guessing, they refused to confirm their cut). I`l ask Carte Blance to do a full investigation into your ******* raping of customer accounts. After all this, on my bill now again they billed me today

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Replies (1)
Vodacom
Vodacom's reply22 May 2015, 08:41
Official
Hello BrokenLink,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team