GB
Gerhard B

1 reviews | Active since Nov 2009

15 Apr 2015, 09:55

VODACOM *****S R1300+ from my account

VODACOM has *******y taken R1300+ from my account since October for some WASP service. I have never agreed to or rep**** to message to do even a single opt in, not even to mention a double opt in.<br> <br> VODACOM has debited my account the money and now simply tells me that they will ask the 3rd party to refund me. VODACOM has taken the money, they earn a cut on these ********** WASP providers. I am demanding an immediate refund and a full audit of both my contracts with them since inception of the contracts. The consultant checked 1 of them up to October when charges started. <br> <br> VODACOM allows any WASP to simply bill me, then VODACOM takes the money from my account and simply tells me that the provider must refund me while they earn their commission on every person who does not realise the ********** transactions since VODACOM also charges you should you want itemized billing? <br> <br> I will be reposting this with various headlines along these lines of vodacom *****ing money from my account, as they have essentially done every 5 days until the money is refunded to me. I don`t care about your policies of having the 3rd party refund me. VODACOM took the money out of my account without my consent.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2015, 11:57
Official
Hello BrokenLink,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team