Vodacom *****s R100 in a day

I use a prepaid Vodacom service, buy airtime when I need it, but no mobile data since I am always on WiFi. I noticed that R100 airtime are depleted whice i load yeasterday from my advance. Now with the carona virus lockdown its impossible to get money to load airtime, and now if i do its get ******!!!! I havent made a single call aswell. I phoned Vodacom Customer Care (082 135) and all content services were blocked and cancelled, according to Vodacom . I even received an SMS to that effect. I tried the Customer Care service numerous times, but nothing helps. I also tried the stop WASP's number, but there were no WASP's active on my phone. The Vodacom shop are closed in my town due to lockdown. So i cant do nothing further, since I am a prepaid client (??). They can only block such services for contract clients. I do not play computer games; I am not subscribed to any such services, snd still a R100 airtime gets ******. What am I to do? I can't buy airtime for Vodacom to *****, is this how Vodacom suports the Corona virus fund by *****ing from the poor? So I have a cellphone but I can't make any calls from it. How lame is this! Can someone advise me on what to do further (besides getting a new cellphone number) i would like to be refunded by Vodacom asap