tM
thobile M

1 reviews | Active since Sept 2012

09 Dec 2016, 07:28

Vodacom *****s my number

<p>Hi my name is siza</p> <p>I've been a Vodacom customer for years and I've never received such bad service from them until now. last year December I finished my contract with them but decided not to not upgrading as I always did and was on an ongoing contact they then started billing me R5000- R8000 on my contract then in June 2016 I decided to cancel my contract with them. I was told stories as to why they couldn't cancel and will only cancel month end and month end they would Bill me R8000 I then decided to take it upon myself to do reversals because I was on Vodacom red where I got unlimited calls and was only paying R2000 per month. they then told me the reason why my my bill was so high is because of the data I used which is strange because whenever I had used up my data for the month they would put me on soft lock please assist because they have now blocked me and I want my number on prepaid again as I had asked them since June.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2016, 08:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team