DB
Daniel B

1 reviews | Active since Jan 2010

20 Nov 2020, 13:30

VODACOM *****S MY MONEY!

I have purchased 1GB of data via the My Vodacom App on the 9th of November 2020 in order to get 75 Vodabucks as advertised. My bank account was debited, but I never received my 1GB nor the 75 Vodabucks. I was told on the 13th of November once the problem was resolved, they would allocate it in batches. No time frame was given and up till today no progress update either. This is like **************** if you ask me from a so-called reputable company. Absolutely disgraceful and disgusting.

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Replies (1)
Vodacom
Vodacom's reply20 Nov 2020, 13:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team