R.
RandomGuy ...

1 reviews | Active since May 2014

15 Jan 2021, 10:36

VODACOM *****S MY MONEY

So I always noticed that I get messages to say "my" R3 for 10mb data refill bundle has been allocated and will expire on certain date. I never really bothered with it because I mainly use wifi and I never signed up for anything as I never really turn my mobile data on except when I have to. I am 90% of my day in wifi areas.

Then after a while I realized my airtime disappears way faster for the amount calls and duration I speak as I basically keep airtime on my phone for emergencies. BUT, normally when i need to make an urgent call, I need to recharge AGAIN.

I then checked and I am not subscribed to any subscriptions nor any services.

I used googled to look this up and saw I can go to "opt out from refill data bundle" which I never even signed up for. I did this. After 2 days it still continued. I gave Vodacom a call to assist and on the system it shows that I have no service running or any subscriptions to my number, so the lady also did the "opt out" with me to ensure this stops.

GUESS WHAT, it is still happening. I even went to the data refill amount and made it R0.00, and it still takes off R3 from my airtime everytime to refill my data.

Vodacom, you are pathetic useless and unrighteous people a person calls *******. I previously cancelled my contract after 15 years, because of you being so dam expensive, and now I found you are also *****ing from your customers.

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Replies (1)
Vodacom
Vodacom's reply15 Jan 2021, 11:19
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team