1 reviews | Active since Mar 2009
Vodacom *****s my money
<p>I have 2 contracts with Vodacom, and on the one contract, 082****172 I've requested Vodacom to put a soft block on to keep the usage to a minimum. The montly ammount on that contract is R500-R580. This month</p> <p>the invoice came in at R1195. Now I understand that the soft block can not be spot on the ammount I asked for but really Vodacom???? Almost R700 over my budget!!!!!!. This is unacceptable and I expect Vodacom to fix this ASAP. I am not going to pay this extra ammount as I have put messures in place and used services that Vodacom give to prevent this type of problems. Please Vodacom can you fix this for me.</p> <p>Thank you</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So 7 days later and still no consultant has called me. But again this lack of service is expected from Vodacom.
So 7 days later and still no consultant has called me. But again this lack of service is expected from Vodacom.
Dear Johan,
We apologise for not responding to your posting timeously and thank you for your patience.
Feedback has been sent to you via email.
Regards,
UW
Dear Johan,
We apologise for not responding to your posting timeously and thank you for your patience.
Feedback has been sent to you via email.
Regards,
UW