NC
Nafeesa C

1 reviews | Active since Mar 2018

05 Mar 2018, 16:53

Vodacom *****s my airtime every time

I am very disappointed with Vodacom. I bought R70 airtime on Saturday and my mobile data was switched off all weekend because I have WiFi at home. When I wanted to purchase mobile data today, my airtime was gone. This is not the first this has happened. When I have data, my airtime seems to be the first to go. When I don't have airtime, I use about 10 megabytes of data a day. My phone doesn't use any background data because I restrict that. So if Vodacom wants to say that that may be the reason for my airtime getting finished, it's not the case. I know what I am doing. I want to be re-imbursed for this. It's not fair that they keep taking from me and nothing gets done about it. I have been using Vodacom for more than 20 years but I won't recommend it to anybody. I tell my friends and family how Vodacom *****s your airtime. So disappointed with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2018, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2018, 15:52
Official

Good Day Nafeesa Cassim

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
Randall