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elretha.campher elretha.campher

1 reviews | Active since Mar 2017

11 Mar 2018, 19:39

Vodacom *****s money! unable t provide detailed bil

Besides from receiving a stinking I Dont really want to help you attitude their service is exactly that Stinky!

After requesting assistance with a deduction of R1500 for my data account the sales representative merely told me that she cant assist and I should phone in, the more I explained that ive already done just that the more here tone of voice got more agitated and irritated

I requested a web content to be stopped because that apparently resulted in the high bill she assured me that she will do just that and change my account to a top up to prevent any further bills, just to get another bill this month of R600 and no one can advise which sites these subscriptions on

Vodacom cant prove any subscriptions but they deduct

This is for sure the last contract Ill take at Vodacom!

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Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2018, 12:34
Official

Dear Elretha Campher,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

UW