Hellopeter
Share Your Experience
AP
Albert P

1 reviews | Active since Oct 2017

21 Oct 2017, 07:42

Vodacom *****s Money Out Of My Account

Two days ago vodacom stole a R1000 out of my account. By adding 5 contracts on my name I did not sign for. Last night I read throuh alot of complaints on the site regarding this. Its a huge problem. Is there anybody that started a process or petition against vodacom regarding this activity of *****ing money out of accounts without asking permision? A site anything. Stickers for a car "Vodacom Victim - Stole Money Out Of My Account", posters infront of houses. Smses to newspapers with sms pages, word of mouth,a huge poster next to the Jhb road anything. They just keep on taking peoples money. . ITS *******. Start fighting back. Vodacom Victim.

0
Replies (5)
AP
Albert P's update21 Oct 2017, 07:48
Reviewer Update
Just to be precise 5 X R183.52. O and i have to wait 2 weeks for the investigation. How can the company *****ing the money investigate it themselves . Hipocrytes. I want my money with interest an the guilty one fired with a ******** record!
AP
Albert P's update22 Oct 2017, 02:16
Reviewer Update
Good day. Vodacom did not protect my personal information. 5 cellphone contracs was created under my name without my consent or permission, no paperwork, signature etc. The result was almost a thousand rand deducted from my banking account without my permission. Vodacom personell has full access to all my information and the company did not take the correct measures protecting it. Now i have wait two weeks to possibly get my money back after an investigation by them and then they treat you like the ********. The took my sence of security, peace of mind away. Tomorrow it can be 5000 , 10000 name it. I am not the only victim of this practice. Please go to the HelloPeter site and see all the simi**** cases. Contracts created andvdeducted directly from their accounts without any proof of paperwork. Their are alot of victims out there regarding this, so it is not just about me.
AP
Albert P's update22 Oct 2017, 02:18
Reviewer Update
Reported Vodacom at the Information Regulator POPI Violation, ICASA and the onbudsman and notified them via twitter!
Vodacom
Vodacom's reply22 Oct 2017, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

AP
Albert P's update22 Oct 2017, 08:09
Reviewer Update
Day 3 - Vodacom still did not give my money back that they stole out of my bank accout! Reported and talked to various consultants now. Promises ,promises.....