Vodacom *****s Money from me every month!!!!

To Whom It May Concern,

I have 2 running mobile contracts and 1 fibre contract with Vodacom. Since July they have not provided me with internet cover and yet they were deducting money from my bank account. I lodged several service requests, but it was all in vain. I then decided to cancel all my contracts with Vodacom. Something that I have been battling with since August. It would appear that they keep not pushing through the cancellations and not actually cancelling, causing me to be bounded another month.

They gave me a credit, but that doesn’t matter as they still do not cancel my contracts. All I have been requesting is that my contracts be cancelled and that they use my credit towards whatever still needs to be paid. But with them not cancelling to force me to be bound month after month, my credit is being used every month and I am having to fork out more money.

This feels like borderline harassment and abuse of power.

I am at my wits end over the emotional distress dealing with Vodacom has created. Worst of all, there are no managers or supervisor getting back to me to further deal.

Please help me.

Warmest Regards,