1 reviews | Active since Feb 2017

06 Mar 2017, 16:25

Vodacom *****s money from Clients

<p>I have bern trying to cancel a contract on a cellphone for 10 months. I have bern to Cape Gate Vodacom 4 times. I haved called the call centre x2. The 1st lady on the phone sent me an email confirming Cancellation. The Debit Order however went off AGAIN. Vodacom owe me over R1,000.00 which has been debited monthly even although the Contract has been cancelled 6 TIMES. Today I phoned the call Centre again and I was cut off. Vodacom are *******. With so many other cellphone providers to choose from it is no wonder Vodacom is losing customers all the time.</p> <p> </p> <p>Chantal Boonzaier</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 11:46
Official

Dear Chantal,

As discussed your query is resolved.

Regards,

Cassandra