Vodacom *****s money.

I have cancelled my contract after almost 10 years being with Vodacom. Paying every month on time. When i did the premature cancellation i was not informed that i still had one month’s invoice still to pay. I thought my account was settled. So i went to the istore to get a new phone contract on Vodacom. But i could not, coz my account was in prelegal. So i went to Vodacom store, i was then informed i need to pay another months invoice amoubt still. Even though when i did the premature cancellation my benefits were immediately stopped. I was not hapoy. I paid the outstanding amount instore. But little did i know they paid ot into the wrong account. Long story short, I figured out ot was paid into the worng account by going to the istore, and finding out that my account was still ‘prelegal’. I was not happy. Started getting frustrated with Vodacom.

So they eventually transferred the money to the correct account. I then app**** for a contract in the istore. But then i was declined and the vetting immediately failed and dropped. Trying to figure out what was going on, the mess up that Vodacom did with oaying money into the wrong account made that my application declined. We did a decline review, but i was told i have to wait 60-90 days!!!!!! This is not on. I need a phone. I dont want to lose my number. I am not happy with how vodacom has handled me, and how they make it look like it is my fault. It is not my fault. And now i am the one stuck with a prepaid non working phone.

Vodacom customer care does not want to help, and when you phoneonly Tobi gets to you. A virtual sometiing that does nothing. Where is the customer service, where is the service that i have paid for. Why do i have to be stuck in tjis situation.

This decline was nit my fault and had been very costly to me. I am not happy. And vodacom will surely not get recommendations or any more of my money. Customer service is ****.