VODACOM *****S MONEY

Absolutely TERRIBLE service. My boyfriend wanted to increase his data in November 2020.. when we called back in the beginning of 2021, they told us he was on an entirely new contract and that he had to pay to get the contract cancelled or not get it cancelled at all.. despite NEVER asking to be put on a new contract. We then realized that we could request the recording on the date the contract was taken out.. they then took SIX MONTHS to get back to us.. After we had to CALL THEM MULTIPLE TIMES. After 6 months they said they had listened to the recording and that we in fact DID NOT KNOW ABOUT THE CONTRACT UPGRADE. We were then promised a 25% discount on our monthly installment until we received our entire payout.. THAT 25% DISCOUNT NEVER HAPPENED. NOT TO MENTIONED NOW TODAY 19th February.. OUR REFUND HAS NOT EVEN BEEN PLACED. SO VODACOM HAS JUST BEEN CONTINUOUSLY TAKING OUT MONEY WITHOUT OUR PERMISSION. When we call the customer service NO ONE KNOWS WHAT THE HELL WE’RE EVEN TALKING ABOUT BECAUSE NONE OF THESE REQUESTS WERE EVER LOGGED!!!!