TG
Tilisha G

1 reviews | Active since Feb 2016

01 Mar 2016, 11:38

Vodacom *****s money

Throughout the course of last year Vodacom took more money than they should have from my account. It reached a point where I had to request a statement of account and manually go through the debits and credits myself to prove this. Eventually I asked them to deactivate my number as I only had 3 months left on my contract and R4000 was an excessive amount to pay for cancelling. The number was deactivated but according to them <br> I still owed money. I told them to keep going with the debit order of R456 per month till the amount was paid. I received an sms yesterday stating that R456 would be taken today. I checked my bank account and R3851 was taken by Vodacom. THIS IS THEFT. I keep calling the call centre and the call keeps getting dropped. THIS <br> MONEY NEEDS TO BE PUT BACK IMMEDIATELY. As I am typing this I am speaking to Morena in the Legal Department and he tells me I have to call my bank to reverse the charge and send proof of payment and with 14 working days the money will be reversed. WHAT about my debit orders that will now be returned because they have taken R3851 out of my account????

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 12:03
Official
Hello TG84,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team