HVdB
Heila Van den Berg

1 reviews | Active since Mar 2025

23 May 2019, 14:57

VODACOM *****S FROM YOU

For TWO YEARS I have been using a 3 gig data bundle per month for emails,Google and WhatsApp. NEVER ran out of data. I wanted to cancel my contract in December because of Vodacom’s Exorbitant data fees but decided to keep my contract as they suddenly offered me a FIVE GIG promotional data per month on top of my 1.2 gig. For the past four months I’ve been using LESS than my 6.2gigs.All of a sudden the past two month I’m over the 6.2gigs yet NO settings on my phone was changed. I use no other apps than previously and NOTHING on my phone has an automatic update.This morning I bought a 2gig EXTRA bundle as I apparently used my 6.2gig,according to VODACOM.I bought the bundle at 7:30...At 13:47 I received an sms that I only had FOUR HUNDRED GIG left but I had barely touched my phone! I immediately called to enquire about the situation and for the same BULL**** as always: it’s your iCloud Drive, your apps are automatically downloading.NO!!!!!!! If my phone settings and app settings and usage has remained UNCHANGED and I previously only used THREE gig a month then it is IMPOSSIBLE to now use EIGHT GIG in three weeks and 1.2gig In ****ing 5 HOURS!!!! VODACOM IS *****ING DATA FROM THEIR CLIENTS!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply23 May 2019, 15:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 May 2019, 13:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved. For more information on how to manage data, please visit the link inserted below.

https://www.vodacom.co.za/vodacom/services/data/manage-your-data
RegardsVodacom Consumer Website Team