EM
Elaine M

1 reviews | Active since Aug 2017

03 Aug 2017, 12:01

VODACOM *****S FROM THEIR CLIENTS

<p>Ive been on a 24 months contract for a WIFI 5G rooter with VODACOM for about 3months. The top up normally happens on the first of every month. So this August I've used the wifi from the 1st to the 2nd for social media and emails only! This morning (the 3rd of August) I tried to connect to my WIFI rooter, only to find out that my WIFI has been depleted. This is in the absence of automated updates or any downloads or background apps on my phone! I called VODACOM and they cannot provide me with a logical reason as to where my 5G has vanished to in a period of 2 days! What a way of dealing with clients! I am so angry and dissapointed to be paying for something I'm not even using! </p>

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Replies (2)
Vodacom
Vodacom's reply03 Aug 2017, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2017, 15:56
Official

Good day,

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart