1 reviews | Active since Sept 2015
Vodacom *****s from my account!
At the beginning of August Vodacom took R4500 from my account. I am supposed to only pay 1200 per month for 3 contracts. The call centre operator claimed that the tablet is an open contract and out of bundle data chased the account up to that amount. I told him to immediately cap the limit and he confirmed that its was done and implemented within 24 hours. The call was recorded. The next day it was evident that there was no data and that the line have been capped. <br> <br> Today on 1 September Vodacom stole 4700 out of my account and I contacted them with regards to this and spoke to Bontsho. I referred to the call I had with them a month ago. I was given a reference number. I made it clear that I want the money they stole from my account back immediately and was told that they will contact me after investigation. They can investigate all they want, I want my money back that was ****** from my account. My personal telephone number is *** if they need to contact me.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
