Vodacom *****s from me

I am truly sick of Vodacom. First Vodacom at Northgate "upgrades" me from a package where I had 500meg data and R200 airtime to a new handset with supposedly the same package, which ended up to R165 airtime pm and nothing else!! Repeated visits have only yielded in them telling me the data is loaded onto my account - problem is this does not come through to my phones at all. No one can explain this to me or fix it. I have 2 of these useless contracts by the way and have been a loyal Vodacom customer for 21 years. Next I tried to cancel my insurance. Boy what a painful futile experience THIS is!! The number to dial, given to me by this same Vodacom Northgate and also found on the internet, is ********** . I tried for weeks - simply get a dial error. In desperation I contacted Customer Care - they try to transfer me with the same result: number does not work. They give me an email address as an alternative method of communication - ********** I emailed this address on 2019/01/16 to cancel the insurance. No response. No cancelation was clearly done as I am still being charged for this non-existent service. So I revert back to trying the contact number ********** . Lo and behold, an automated voice answers "press 2 for policy administration". I press 2. Silence. Connection simply ceased. VODACOM *****S FROM ME ON A MONTHLY BASIS!!! I WANT MY 500 MEG DATA ON BOTH MY CONTRACT PHONES. I WANT MY INSURANCE CANCELLED. I WANT THE INSURANCE PREMIUM ****** FROM ME AFTER I HAVE CANCELLED IN WRITING.

VODACOM IS A DISGRACE AND IT IS ******** HOW THEY ***** FROM HONEST LOYAL HARDWORKING CUSTOMERS.