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janine.pelser janine.pelser

1 reviews | Active since Mar 2017

03 May 2020, 11:35

Vodacom *****s from gullible customers by offering free deals and then charging them and then it takes months to sort out, for it!!

Absolutely the worst communications company in the country. Their agents sell you things you do not want by saying it is for "Free" only to get it added to your account the next month. Every month they tell you it is sorted, just pay the R190 in arrears and all will be sorted. Three months later and you are still trying to sort it out and then they have the audacity to tell you they are going to discontinue your service because your account is in arrears with R190.00 we NEVER asked for! Absolutely unacceptable poor service, pathetic is more the word!!

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Replies (1)
Vodacom
Vodacom's reply03 May 2020, 16:34
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team