LK
Leonardo K
1 reviews | Active since Feb 2016
12 Apr 2020, 16:06
Vodacom *****s from Customers
I cancelled my Vodacom Fibre contract due to their awful service record. Then they refused to make the Vuma line available to another provider. Now they changed the Router login details so I cannot reuse the router with anyone else. This is *******, plain *******. By being with Vodacom for over 1 year, I have paid for the router and it belongs to me. Further confirmation of how a big business abuses the man in the street. Furthermore, their fibre customer service line goes unanswered. I thought I finally got rid of Vodacom, but it appears that they don't let go. Like a rabbid dog!! Vodacom is *****ing from me!!!
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Vodacom's replyOfficial
12 Apr 2020, 16:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2020, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LK
Leonardo K's updateReviewer Update
13 Apr 2020, 11:48Vodacom continues to play dirty.
Although you purchased the Router, by the fact that you remained with Vodacom Fibre at least an year, Vodacom refuses to release the login information.
Plainly, VODACOM IS *****ING FROM THE CUSTOMER. You actually paid for a useless box.
Another way to lock you into their world. Not by giving you a good service, but by putting every stop on you to prevent you from switching providers.
First they do not reimburse you for faulty srvice (I was several weeks without internet, but no credit was passed on to me). Then on cancellation, Vodacom delayed for over a week releasing the account from Vumatel for me to be able to join their competition.
And now they do not allow me to use MY Router, the one I paid for, by refusing to release the login details Note that on purpose Vodacom changed the login details once the service was cancelled. ******* by a big company that hides behind their lawyers.
In addition, they now tell me that to get a recording of my order telecon with Vodacom sent to me, so I can check what was actually said to me, I need a court order. This knowing that it is unaffordable for any customer to go the legal route against a company the size of Vodacom.
ABUSE, ABUSE< ABUSE. Vodacom abuses their size and financial power against the small individual!
Although you purchased the Router, by the fact that you remained with Vodacom Fibre at least an year, Vodacom refuses to release the login information.
Plainly, VODACOM IS *****ING FROM THE CUSTOMER. You actually paid for a useless box.
Another way to lock you into their world. Not by giving you a good service, but by putting every stop on you to prevent you from switching providers.
First they do not reimburse you for faulty srvice (I was several weeks without internet, but no credit was passed on to me). Then on cancellation, Vodacom delayed for over a week releasing the account from Vumatel for me to be able to join their competition.
And now they do not allow me to use MY Router, the one I paid for, by refusing to release the login details Note that on purpose Vodacom changed the login details once the service was cancelled. ******* by a big company that hides behind their lawyers.
In addition, they now tell me that to get a recording of my order telecon with Vodacom sent to me, so I can check what was actually said to me, I need a court order. This knowing that it is unaffordable for any customer to go the legal route against a company the size of Vodacom.
ABUSE, ABUSE< ABUSE. Vodacom abuses their size and financial power against the small individual!
LK
Leonardo K's update13 Apr 2020, 11:48
Reviewer Update
Vodacom continues to play dirty.
Although you purchased the Router, by the fact that you remained with Vodacom Fibre at least an year, Vodacom refuses to release the login information.
Plainly, VODACOM IS *****ING FROM THE CUSTOMER. You actually paid for a useless box.
Another way to lock you into their world. Not by giving you a good service, but by putting every stop on you to prevent you from switching providers.
First they do not reimburse you for faulty srvice (I was several weeks without internet, but no credit was passed on to me). Then on cancellation, Vodacom delayed for over a week releasing the account from Vumatel for me to be able to join their competition.
And now they do not allow me to use MY Router, the one I paid for, by refusing to release the login details Note that on purpose Vodacom changed the login details once the service was cancelled. ******* by a big company that hides behind their lawyers.
In addition, they now tell me that to get a recording of my order telecon with Vodacom sent to me, so I can check what was actually said to me, I need a court order. This knowing that it is unaffordable for any customer to go the legal route against a company the size of Vodacom.
ABUSE, ABUSE< ABUSE. Vodacom abuses their size and financial power against the small individual!
Although you purchased the Router, by the fact that you remained with Vodacom Fibre at least an year, Vodacom refuses to release the login information.
Plainly, VODACOM IS *****ING FROM THE CUSTOMER. You actually paid for a useless box.
Another way to lock you into their world. Not by giving you a good service, but by putting every stop on you to prevent you from switching providers.
First they do not reimburse you for faulty srvice (I was several weeks without internet, but no credit was passed on to me). Then on cancellation, Vodacom delayed for over a week releasing the account from Vumatel for me to be able to join their competition.
And now they do not allow me to use MY Router, the one I paid for, by refusing to release the login details Note that on purpose Vodacom changed the login details once the service was cancelled. ******* by a big company that hides behind their lawyers.
In addition, they now tell me that to get a recording of my order telecon with Vodacom sent to me, so I can check what was actually said to me, I need a court order. This knowing that it is unaffordable for any customer to go the legal route against a company the size of Vodacom.
ABUSE, ABUSE< ABUSE. Vodacom abuses their size and financial power against the small individual!