1 reviews | Active since May 2015
Vodacom *****s from clients
Dear Vodacom,
First I would like to say you are a bunch of *******,
I want to cancel my contract and was advised by YOUR call centre to keep the airtime on the sim I need to do a sim swop and then cancel it. Then the alocated R2100 worth of airtime will be on the new sim to use as per prepaid when I want. Now I get to the Centurion Mall vodacom shop and they advise I will not get the airtime nor can they assist me to cancel the contract.
How pathetic is Vodacom and the store that they cant assist in my query or cancellation. I have paid for this airtime and nowhere on your stupid contract does it state that I will loose the airtime should I cancel.
This is a TopUp which is a prepaid contract. Pay R350 and get R350 value of airtime,
WHAT GIVES YOU THE RIGHT TO TAKE IT FROM ME,…PLEASE REFUND ME THE R2100 AND CANCEL THE CONTRACT.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Andre
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Andre
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ