MN
Mbali N

1 reviews | Active since Sept 2016

26 May 2020, 21:18

Vodacom *****s data from clients!

Our data has been disappearing at the exact time every month. In April our day data disappeared around the 15th which was a huge inconvenience. I decided to wait for mid May to use my day data on my router so that it doesn't run out unexpectedly. Imagine my surprise when I try to connect my router on the 17th and it gives a message that I'm out of data. This is clearly vodacom's elaborate plan to force current clients to take uncapped data contracts. I'm disgusted that my data was ****** 2 months in a row and yet the night data connection has no issues.. Why should I pay the full installment for only half the data??? Bring back my data or cancel this useless contract! I refuse to continue supporting a bunch of *******.

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Replies (2)
Vodacom
Vodacom's reply27 May 2020, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 May 2020, 16:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling back however could not reach you. Please note that we have requested a necessary bundle as discussed as a gesture. Please refer to the below link on how to manage your data going forward.

https://www.vodacom.co.za/vodacom/services/data/manage-your-data Regards Consumer Website Team

Best regards,