vodacom *****s data, bad attitude, bad service

I have logged a dispute for my September data bill to the value of which has finally been resolved. I was advised by a superb one of kind help desk consultant named Tsepiso to log a call on the bal of query for Oct as well - S3-9mn20-04vm7 to value of R990. I have just relayed the inquiry for the 10oth time and spoke to one Gabriel whom did not get the query nor the following questions and got irate - obviously because I am irate - how many helpdesk consultants do one have to speak to to get one issue solved - the rate of service is so poor that after 10 calls one has to indicate the whole history to the next consultant whom starts the whole query from scratch. Vodacom's service levels at helpdesk level is so poor it makes one stand ashamed to be part of same. I have an outstanding query on the dispute number given - hope this inquiry on HelloPeter will prompt someone at Vodacom to act and advise accordingly. after many years at Vodacom not myself nor my family will renew their contracts as it happens