VODACOM *****S DATA AND THEN YOU CANNOT EVEN REACH THEM AT ALL..

I am appalled in the level of service and the "disappearing of data".

Waking up today, I noticed +- 15GB of DATA was just gone. Considering this is not the first time this has happened( 4th Time to be exact), I track my data usage carefully. In the last 30 days my total data usage was +-74GB (25 May-25June 2020), I have a 200GB Package (100GB peak; 100GB Night time), which tops up the 1st of every month. There is only 10GB left, with just over 15GB missing. I have tried to call the call center 7 times unsuccessfully, every time I call and press 0 to speak to a consultant, all you hear is the standard call monitoring/recording response and then they drop the call.

So VODACOM *****s 15GB of Data from your account and then you cannot even reach them, there are no other channels available to rectify the issue, this cannot be an acceptable way to do business and handle customer queries?